Help
Registering
The first time that you make a purchase from the Sing Up Online Store you will be asked to register your details and open an account with us. You do not have to register to browse the store.
Once you have registered, you can log in to view your order history and make further purchases without reentering all your details.
Ordering
We want to make sure that ordering items from the Sing Up Online Store, via Faber Music, is as easy as possible.
By registering with us, your account details are already held thus enabling you to speed up the ordering process. Registering will also enable you to view your order history. You can register when purchasing for the first time.
How to Order
You can search our publications by using the Quick Search panels provided within each section of the site. These allow you to browse products by category or you can search by entering a keyword in the box provided.
Once you click the "Search" button, a list of titles matching your criteria will be displayed. To get more information on the product, simply click on the "Additional Info" button to reveal further product details such as Key Stage, Instruments and Content.
Adding items to your shopping basket
The Shopping Basket is where you store the publications you intend to buy. You can add or delete as many of the items as you wish. When you have made your selection, and wish to buy a publication, simply click "Buy" button on the item’s product information page.
When you have added everything you want to buy you can then "Proceed to Checkout". If you have saved your items from a previous visit then click on the "View Basket" icon to retrieve your order.
Proceed to Checkout
When you have proceeded to the checkout, your order will be displayed at the top of the screen clearly showing all the items and the total value of your order.
Complete the Your Details section. An alternative delivery address section is also included. The lines marked with an asterisk (*) are mandatory. When you place an order with us you will receive a return email confirming that your credit card has been debited or an invoice has been raised, and a list of the titles you have ordered. In addition to this, we also provide you with an email confirmation when the goods have been despatched from our warehouse.
Pay by Credit Card
When you have filled in the Your Details form and clicked "Continue with Order", the details you entered are displayed for checking. If all the details are correct, then you can proceed with your order by clicking on "Pay by Credit Card".
Select a card type by selecting from the drop down box and then enter your card number, issue number (where applicable), start date, expiry date and also the name as it appears on the card. Once you have completed the Credit Card form you just need to click the "Place Order Now!" button.
Please note that this site uses 128 bit SSL, the strongest commercially available level of encryption. All your private data will be encrypted at all times whilst in transit over the internet. You should see a solid padlock in your browser status bar, which indicates that the encryption is taking place.
Pay by Proforma Invoice
When you have filled in the Your Details form and clicked "Continue with Order", the details you entered are displayed for checking. If all the details are correct, then you can proceed with your order by clicking on "Pay by Invoice".
You will need to fill in some extra information so that we can raise an invoice to be sent out. Once you have completed the relevant information you just need to click the 'Invoice Me' button.
Once we have received your order, a member of our customer services team will contact you to arrange payment. Your order will be shipped once payment has been arranged.
Cancelling an Order
If you have accidentally placed an order with us then do not worry.
When you receive the "Confirmation of Order" email, simply reply stating why you do not want the order and we will arrange for your payment to be refunded. If the items have been despatched then you will need to wait until the order has been delivered. Instructions for the safe return of goods can be found in the Compliance section of this site from the icon above.
Credit Card Declined
If you receive notification that your card has been declined then you will need to contact your card issuer to find out why. Please note only your card issuer will be able to tell you the reason.
Managing your account
You can maintain your account in the My Sing Up Shop Account section at the top of this page.
Within this section you can alter your address details and password at any time.
Forgotten your password?
Instructions to retrieve your password can be found within this section.
Despatch
Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address and upon the weight. You are informed of the total order, the method and expected date of delivery before you make your confirmation.
Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.
If you wish to pay by invoice, once you have placed your order you will receive a return email confirming that an invoice has been raised, and a list of the titles you have ordered. A member of our customer services team will contact you to arrange payment and we will provide you with an email confirmation when the goods have been despatched from our warehouse.
Refunds
Faber Music supplies goods on a firm order basis. However, under UK law, the Distance Selling Regulations 2002 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 7 (seven) working days of the date of receipt. This applies to all goods supplied by Faber Music with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.
Goods returned in this way should be clearly marked “Contract Cancellation” and you must include all relevant documentation. Please package the items securely, as returned goods that are damaged will not qualify for refund. In accordance with the Distance Selling Regulations 2002, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, Faber Music recommends that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 7 (seven) working days of the date on which you received them.
However if you have purchased a book and you find the goods faulty, you are advised to contact the Faber Music Customer Service Department on +44 (0)1279 828988 or email singupstore@fabermusic.com stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music will replace the entire package, not just the damaged component.
Damaged/faulty goods
In the event of an order being supplied incorrectly, or you receiving it damaged, we advise you to contact the Faber Music Customer Service Department on +44 (0)1279 828988 or email singupstore@fabermusic.com stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked “Authorised Return”. Faber Music will either send you a replacement copy or provide you with a full refund.
Photocopying
Please note that it is illegal to photocopy music. To photocopy is to steal from the composer/author and the publisher.