Terms & Conditions

We have tried to make it as easy as possible for you to order on this website. The description against each entry enables you to select the titles of your choice. The price of each item is indicated in pounds sterling.

Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address and is based upon the weight. You are informed of the total order, the method and expected date of delivery before you make your confirmation.

Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.

If you wish to pay by invoice, once you have placed your order a member of customer services will contact you to arrange payment. Your order will be dispatched once payment is received and we will provide you with a confirmation email when the goods have been despatched from our warehouse.

You do not need to register on this website to place an order. However, by doing so, you will be able to check your account (see Status of Account below).

Status of account

Please note that once you have received notification of despatch, you will be able to track your order in the My Sing Up Shop Account section of this website provided you have registered with us.

Your right to cancel

Faber Music supplies goods on a firm order basis. However, under UK law, the Distance Selling Regulations 2002 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 7 (seven) working days of the date of receipt. This applies to all goods supplied by the Faber Music Store with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked "Contract Cancellation" and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Distance Selling Regulations 2002, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, we recommend that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 7 (seven) working days of the date on which you received them.

However if you have purchased a Book and you find the goods faulty, you are advised to contact the Customer Services Team on +44 (0) 1279 828988 or email singupstore@fabermusic.com stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music Ltd will replace the entire package, not just the damaged component.

Orders supplied incorrectly or received damaged

In the event of an order being supplied incorrectly, or if you receive it damaged, we advise you to contact our Customer Services Team on +44 (0) 1279 828988 or email singupstore@fabermusic.com stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked "Authorised Return". Faber Music will send you either a replacement copy or provide you with a full refund.

Photocopying

Please remember that it is illegal to photocopy music. To photocopy is to steal from the composer/author and the publisher.

Contact Details

Please do not contact Sing Up if you have a query with a purchase from this part of the site. For anything arising out of the above, or for further information, contact the Faber Music Customer Service Department at the address below.

Sing Up Online Store

c/o Faber Music

Burnt Mill

Elizabeth Way

Harlow

Essex

CM20 2HX

Tel:

+44 (0) 1279 828988

Fax:

+44 (0) 1279 828990

Email:

sales@fabermusic.com

Sing Up Store resides on servers operated and maintained byFaber Music.

Faber Music is registered in England, No. GB 2703274

Registered Office: 74-77 Great Russell Street, London, WC1B 3DA

Vat registration No. GB 523 2613 79